Terms & Conditions

• All orders are accepted subject to these terms and conditions (the “Terms”). If for any reason Logomark, Inc. cannot meet the required delivery, you will be contacted by a Logomark representative.
• All orders are subject to credit approval.
• Reach Premiums. will accept no changes to the order unless done so by fax or email and confirmed by Reach Premiums.
• If an account has not been established, prepayment of the value of the goods must accompany the order.
• Quotations issued by Reach Premiums. are for price and delivery only and do not guarantee automatic acceptance of order. All orders will be subject to Reach Premiums’ credit terms and acceptance. A pre-payment may be required depending on size and amount of the order.

• All art should be only sent to design@trademasterspos.com. You will receive an auto-reply if your art has been received.
• Vector files must be saved in *.ai, *.eps, or *.pdf formats with all text outlined.
• Bitmap files must be saved at a minimum of 600dpi and at 100% of final output size. Laser, screenprint, and deboss artwork must have halftones and gradients removed prior to submission.
• Microsoft office files are not accepted as artwork.
• Personalization lists must be submitted in *.txt or *.xls formats
• Artwork will be kept on file for a period of 12 months and then deleted.
• All other file types are not acceptable and will incur a charge of $25.00 [G] per half hour to convert to an acceptable format.

Due to price fluctuations & conditional shipping expenses, all prices in this catalog are subject to change without notice.

All the copy or material submitted by the customer for the use in producing items ordered, whether or not artwork by the factory is required therewith, will be accepted by Reach Premiums as being submitted in full compliance with all applicable laws regarding trademark, service mark, copyright, right of privacy, patent or similar protection and that customer has the legal right to use the same in the ordered product. The customer, by submitting such copy of other material, represents that the use thereof by the factory on the items ordered will not violate any laws or right of any party or parties in or to the same, and Reach Premiums. hereby disclaims any liability for compliance with such laws in the use of the customer’s copy or material. The customer hereby agrees to hold the factory harmless from and indemnify the same from any damages, costs and/or expenses when they arise under all such laws as consequence of the factory’s use of said copy or other materials of the operations undertaken by this agreement.

All questions concerning these Terms shall be interpreted and enforced in accordance with the Constitution of Barbados as applied to contracts which are executed and performed entirely within the island. Reach Premiums and Distributor each agree consent to the jurisdiction of any court located in Bridgetown, Barbados with subject matter jurisdiction thereof, and consents and agrees to the venue of the island of Barbados.

• Drop shipment charges ($5.00) apply for each location, plus freight costs.
• Drop ship addresses must be received at the time of order receipt. Please provide addresses electronically via an e-mail attachment with a purchase order reference in the subject line.

• For quotations on orders please contact our Sales department at accounts@trademasterspos.com
• Reach Premiums reserves the right to ship up to 3% over or under the quantity ordered unless “Exact Quantity” is specified on original purchase order. Over-runs will be invoiced at actual price.

• The standard production time varies by product line and is approximately 5-10 business days up to catalog end quantity. Production time begins upon receipt of signed proof form, approval of credit and complete shipping information. Orders at or above EQP quantities may require additional production time. Please allow for additional order processing time if credit is not established or in good standing.
• If a proof or spec sample is required, additional production time will be necessary.
• Once an order is in production, no changes can be made.
• Cancellation of an order not yet in production will only be accepted if formal notification has been received by fax or email and confirmed in writing by Reach Premiums.

• Merchandise found to be incorrect due to our error will be replaced at no cost if returned within 30 days of receipt of the merchandise. A written authorization including a RMA number from Reach Premiums is required prior to any returns. Merchandise returned without authorization and RMA number will not be accepted and will be returned to sender. No credit will be issued for merchandise that is not authorized to be returned to Reach Premiums.
• Blank goods will be subject to a 20% restocking fee. All shipping charges incurred are non-refundable.

• All prices shown in the catalog are F.O.B. Postage, shipping, insurance and handling charges will be added to the invoice.
• Reach Premiums will insure all shipments on behalf of the Distributor at the value of the merchandise invoiced by Reach Premiums, when shipped on Reach Premiums’ account. Insurance costs are included in the shipping charge. Only claims received in writing within 7 days from receipt of merchandise will be accepted. A representative from the carrier that delivered the merchandise must inspect any carton that has been opened or damaged before a claim can be filed.
• Reach Premiums package insurance is charged at $1.00 per $100 of value and $3.00 per package for handling.
• Orders shipped using 3rd party freight accounts will be done upon request only, please contact us for more information.
• If you provide Reach Premiums with a 3rd party freight account for shipping or designate a specific carrier, you assume full responsibility for the shipment from the time the order is ready for pickup.
• Reach Premiums is not responsible for any carrier or en-route delays regardless of ship method.
• Most orders are shipped via DHL. Orders that do not indicate shipping instructions will be shipped at the most economical method to meet the in-hands date.
• International shipping requires 3rd party account number and declared commercial value.
• We will expedite shipping to meet an in-hands date unless expressly notified to the contrary by the client prior to shipping.
• Products with lithium-ion batteries and hand sanitizers with alcohol base cannot be shipped by air.

The artwork, designs and trademarks imprinted on the products displayed herein are reproduced only as examples of the type and quality of decorated products available. They are not intended to represent that the products are either endorsed by, or produced for the owners of the artwork, design or trademark.

We appreciate your comments, remarks, feedback, suggestions, ideas, and other submissions you disclose or transmit to us (collectively, “Comments”). You grant the Company and its affiliates a perpetual, irrevocable, worldwide, royalty-free right and license to use, reproduce, modify, adapt, publish, translate, create derivative works of, distribute, publicly perform, and publicly display (in whole or in part) your Comments, your name, and any related copyrights, moral rights, or other intellectual property rights.

It is our policy to respect the privacy of individuals who visit the Site or provide Comments to us. Our privacy policy (the “Privacy Policy”) is incorporated herein by reference. By accepting these Terms, you expressly consent to the use and disclosure of your personally identifiable and other information as described in the Privacy Policy.

This Site may contain links to other websites (“Linked Sites”). The Company does not operate or control any information, products, or services on the Linked Sites and does not endorse or approve any products or information offered at Linked Sites. You acknowledge and agree that your access or use of any Linked Site is at your own risk.

This site, its contents, and all information, products, and services contained in or offered through this site are provided on an “as is” and “as available” basis without representations or warranties of any kind. The Company expressly disclaims all such representations and warranties, either express or implied, including, without limitation, warranties of title, merchantability, fitness for a particular purpose, or non-infringement and any implied warranties arising from course of dealing or course of performance. The Company does not warrant that this Site or its contents will be complete, accurate, uninterrupted, secure, or error free or that the Site or the server that makes it available are free of viruses or other harmful components. All information on the Site is subject to change without notice.

You agree to defend, indemnify, and hold the Company harmless from and against any and all claims, losses, damages, liabilities, costs, and expenses, including attorneys’ fees, arising from or related to your (i) use of the Site or (ii) violation of any of these Terms.

In no event shall the Company be liable for any direct, indirect, consequential, special, or incidental damages arising out of or related to your use of or inability to use this site or goods or services purchased or obtained through this Site, whether in an action under contract, negligence, or any other theory, even if the Company has been advised of the possibility of such damages. The Company’s total liability for any claim arising from or related to your use of this Site shall not exceed one hundred dollars (US$100).

These Terms are governed by and shall be construed in accordance with The Constitution of Barbados without giving effect to any principles of conflicts of law. If any provision of these Terms shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions. These Terms are effective unless and until terminated by the Company.